AI visibility tracker: does AI know your business?

See whether ChatGPT and Gemini name you when customers ask for what you sell, who gets named instead, and what to fix first.

Harbour Physio · AI visibilityExample · checked Oct 3, 9:02 AM
60

Visibility score

Named in 6 of 10 answers

Questions
5
Gaps found
3
Named most
Northline
Customer questionChatGPT Gemini
  • Best physio near King St W#1#2
  • Physio open on Saturdays downtownMissing#3
  • Sports massage with direct billingMissingMissing
  • Physio for a running injury near Spadina#2#1
  • How much is a physio assessment in Toronto?#1Missing

3 gaps added to your fix list, most valuable first

Example tracker for a made-up clinic in Toronto.

Start tracking for freeSee how it works

Thirty prompts, re-checked every two weeks, free forever on the free plan. No card.

customer questions checked per cycle
30
assistants tracked, ChatGPT and Gemini
2
to set up
30 min
a month to review and approve
1 hr

How the tracker works

AI builds its answer from everything the web says about you. The tracker shows you that answer, question by question.

  1. Step 1

    Start with the questions customers ask

    People ask AI full questions, the way they would ask a friend. We start from those, picked for your business and your area, up to 30 per cycle.

  2. Step 2

    We ask ChatGPT and Gemini

    Each question goes to ChatGPT and to Gemini, including Google AI Overviews, on a schedule. We record who is named, in what order, and what is said about you.

  3. Step 3

    Every gap becomes a fix

    Each question you miss turns into a fix on your list, most valuable first. You approve it, and Sophyx writes it and publishes it on your own site.

See who gets named instead

The tracker asks the same questions about you and your competitors. Every question where they are named and you are not becomes a gap, ranked by how likely the person asking is to buy.

  • Your share of answers next to each competitor
  • ChatGPT and Gemini side by side, including Google AI Overviews
  • A trend line, so you catch a drop before it costs you

More on AI brand visibility and AI search visibility.

Your knowledge graph explains why

A knowledge graph is a map of the facts about your business and how they connect: your services, your address, your people. AI trusts facts that agree. When one is missing or differs between sites, AI is unsure, and it names someone it is sure about.

  • Built from your website and the sites that mention you
  • Weak or conflicting facts marked in red
  • Each weak fact tied to the questions it costs you

Generative engine optimization · Answer engine optimization

Results so far

Tracking finds the gap. These are businesses where the fixes that followed changed the answer.

Tracking finds the gap, and Sophyx closes it

Checking what AI says about you is the easy part. Cloudflare has given a free score away since April 2026, so we give ours away too. Thirty prompts, re-checked every two weeks, free forever on the free plan. No card.

Getting into the answer means fixing what AI reads about you. Sophyx writes the corrections, labels your pages so machines can read them, and publishes the changes on your own website. It can also let an assistant book a customer for you, straight from the answer.

About 30 minutes to set up and about an hour a month to run. You approve every draft. Nothing goes live without your yes.

Owners, without hiring anyone

Win back the customers AI was sending to someone else, without adding staff.

Agencies, without new overhead

Offer it to every client under your own brand, with white-label reports and a weekly working session with our technical team.

Check what AI says about youHave us fix it for you

New to this? Start with what AI visibility is and how it is measured.

AI visibility tracker FAQ

All answers

Want to learn it properly? Free courses on Xlearn by Sophyx

What are the top options for knowledge graph visibility tracking?
Sophyx tracks it inside the AI visibility tracker, so you do not need a separate tool. A knowledge graph is a map of the facts about your business and how they connect: your services, your area, your people. Sophyx shows which of those links are weak or wrong, a common reason AI skips a business it otherwise knows. Regular SEO tools track Google’s Knowledge Panel, not what an AI model believes about you.
How does entity recognition influence whether a brand is cited in AI-generated answers?
Before AI can recommend you, it has to be sure which business your name means. If that is unclear (a common name, few other sites backing you up, no labelled facts on your pages), it names a competitor it is sure about instead. That is why adding more pages often changes nothing. Sophyx shows how clearly AI recognizes you next to the questions you win, so you can tell the two problems apart.
What is an AI visibility tracker?
An AI visibility tracker checks whether AI assistants mention or recommend your business when customers ask questions. Sophyx tracks ChatGPT and Gemini, including Google AI Overviews, on the questions your customers really ask. You see where you show up, where you are missing, and who gets named instead.
How does the Sophyx AI Visibility Tracker work?
Sophyx asks up to 30 of your customers’ questions each cycle, using a GPT-5-class model with live web search. For each one it checks whether you are named, how you are described, and who appears instead. The results add up to a visibility score from 0 to 100, with the detail for every question.
Which AI engines does the tracker monitor?
ChatGPT and Google Gemini, including Google AI Overviews. Each one draws on different sources, so a business can show up in one and be missing from the other. We do not track Claude or Perplexity today, but the fixes Sophyx publishes help on every assistant.
How is AI visibility tracking different from Google rank tracking?
Google rank tracking shows where your page sits in a list of links. AI visibility tracking shows whether the AI answer names your business at all. You can rank first on Google and still be left out of the AI answer, so you need both.
Can I track competitor visibility in AI answers?
Yes. Sophyx checks your competitors on the same questions as you. You see who gets named instead of you, how your scores compare, and the exact questions where you lose.
How often does Sophyx update AI visibility data?
Your questions are re-checked every two weeks, and you can run a check whenever you like. Most teams compare results month to month after publishing fixes. Each check updates your score and the result for every question.
Do I need technical skills to use the AI Visibility Tracker?
No. Results are in plain English: found or missing for each question, plus a short list of what to fix next. Setup takes about 30 minutes.
How does the tracker connect to the broader Sophyx platform?
Tracking is the first step. Once it shows where you are missing, Sophyx works out why, writes the fixes, and publishes them on your website after you approve. Then the tracker checks the same questions again to see what changed.

Does AI know your business?

Get your visibility score, see where you are missing, and get a ranked list of fixes. Free, with no card.

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