Support
Customer support
Need a hand with Sophyx? Email us and a human — not a bot — replies within one business day. Account lockouts and publishing failures jump the queue.
Response time
Within one business day
Monday to Friday. Blocking issues are handled first.
What we can help with
Product & workspace help
Questions about tracking, prompts, content publishing, integrations, or anything inside your Sophyx workspace.
Billing & accounts
Plans, invoices, upgrades, cancellations, and account access. Write from your account email for the fastest lookup.
Bug reports
Something broken or behaving oddly. Include the workspace name, what you expected, what happened, and a screenshot if you can.
Data & privacy requests
Export or delete your data, or ask what we store and why. Security reviews and hard questions are welcome.
Answer it yourself in two minutes
Most questions about how Sophyx works are already answered on the site:
- AI visibility FAQ — how tracking, benchmarking, and measurement work.
- How Sophyx works — the full Track → Benchmark → Fix → Publish → Measure cycle.
- Trust & AI data handling — what we log, retention, and how to delete your data.
- Pricing — plans and what each one includes.
Support FAQ
- Email info@sophyx.io from any address. If you write from the email on your Sophyx account, we can look up your workspace right away; otherwise include the workspace or brand name so we can find it.
- A human replies within one business day (Monday to Friday). Issues that block access to your account or stop scheduled publishing are prioritized ahead of everything else.
- Manage your plan from your dashboard at app.sophyx.io under account settings. If anything is unclear — proration, invoices, switching plans — email info@sophyx.io and we will sort it out directly.
- Email info@sophyx.io from your account email with the subject "Delete my data" and we will confirm and process the deletion. Our Trust page and Privacy Policy describe exactly what we store and for how long.
- Tell us the workspace name, the page or feature where it happened, what you expected, and what you saw instead. A screenshot and the approximate time it happened let us pull the right logs on the first try.
- Yes. Beyond the self-serve platform, Sophyx offers consulting engagements where we run the AI visibility work for you — see the consulting page or mention it in your email and we will set up a call.
The fine print lives in our Privacy Policy and Terms of Use.