Support
Customer support
Email us and a person replies within one business day. If you are locked out of your account or scheduled publishing has stopped, we handle that first.
Response time
Within one business day
Monday to Friday. Blocking issues come first.
What we can help with
Product and workspace help
Questions about tracking, prompts, publishing, integrations or anything else in your Sophyx workspace.
Billing and accounts
Plans, invoices, upgrades, cancellations and account access. Write from your account email so we can find you quickly.
Bug reports
Something broken or behaving oddly. Include the workspace name, what you expected, what happened and, if you can, a screenshot.
Data and privacy requests
Export or delete your data, or ask what we store and why. We also answer security reviews.
Find the answer yourself
Most questions about how Sophyx works are answered here:
- AI visibility FAQ: how tracking, comparing with competitors and measuring work.
- How Sophyx works: the full cycle of tracking, comparing, fixing, publishing and measuring.
- Trust and AI data handling: what we log, how long we keep it, and how to delete your data.
- Pricing: plans and what each one includes.
Support FAQ
- Email info@sophyx.io from any address. If you write from the email on your Sophyx account, we can find your workspace right away. Otherwise, include the workspace or brand name.
- A person replies within one business day (Monday to Friday). If you are locked out of your account or scheduled publishing has stopped, we handle that first.
- Manage your plan in your dashboard at app.sophyx.io, under account settings. If anything is unclear (proration, invoices, switching plans), email info@sophyx.io and we will sort it out.
- Email info@sophyx.io from your account email with the subject "Delete my data". We will confirm and process the deletion. Our Trust page and Privacy Policy describe what we store and for how long.
- Tell us the workspace name, the page or feature, what you expected, and what you saw instead. A screenshot and the rough time it happened help us find the right logs the first time.
- Yes. Besides the self-serve platform, Sophyx offers consulting, where we do the AI visibility work for you. See the consulting page, or mention it in your email and we will set up a call.
The legal details are in our Privacy Policy and Terms of Use.